Session Policy

Ethics & Confidentiality

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Nadjalisse Rodriguez Rolon (aka Nina Rodriguez, Nina) values your commitment to personal growth, and will uphold your right to confidentiality. All and any information given by you during your sessions will be held in the strictest confidence.

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Nina intends for her work to honor, respect, empower, inspire, liberate, support and validate you. Nina values your inner knowing and she wishes to support you in developing trust in yourself, and the power you have to create a life of meaning, personal fulfillment and wholeness.

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Showing Up on Zoom, Google Meet, Riverside.fm, or any virtual platform

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It's important that you show up for the session on time. If you are unavailable at the start time, the session will be discontinued, and you are subject to the cancellation terms given below.

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Connecting with Nina on Zoom, Google Meet, Riverside, or any virtual platform

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The default platform for your sessions is Zoom, Google Meet, or Riverside. You'll receive a link when you book, and on the confirmation email. Just before your appointment time, click the link and you'll be taken to the meeting window.

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General

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• You are welcome to record the session if you wish, for personal use only. Under no circumstances must this transmission be used publicly, sold, or for advertising purposes.

• Please make every effort to verify that your equipment is working for the session.

• In the event of a poor connection or technical issues out of our or your control, the session will be rescheduled.

• Please ensure that you are the only person present in the room at the time of the session, and that it is as quiet and undisturbed as possible.

• Please put all electronic devices and cell phones on silent, and ensure that any message notification sounds on your computer, tablet or laptop are muted.

 

Liability

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Information supplied during sessions should not be used as a substitute for medical advice, or that given by any other psychological/psychiatric professional used by the client. If you are concerned about your health in any way, always consult a medical practitioner.

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Nadjalisse (Nina) Rodriguez cannot be held responsible for any loss, claim or damage arising out of the use, or misuse, of the information supplied, or for the failure to take medical advice.

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Payments

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Either full payment or the first installment of one third of the total fee is required at the time of booking.

 

Payment must be received prior to the session start time.

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If you foresee being late with your payment, please notify us immediately at info@griefandlight.com.

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Cancellations, Rescheduling & Punctuality

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Nina's cancellation policy is firm. To avoid confusion or dispute, please read this carefully.

 

Changing your appointments:

You can change your appointments free of charge anytime up to 24 hours prior by notifying Nina via email at nina@griefandlight.com.

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Cancelling the sessions:

 

• Should you decide to cancel the sessions after booking your first session and paying the full fee, you can get a full refund up to seven (7) days after the payment has been submitted.

• After seven (7) days, the payment is non-refundable.

• Time is valuable. As such, it is important to be on time for your sessions.

• If you do not show up for your session, it is effectively cancelled without notice, and no installment or balance refund will be available. The opportunity to rebook will be at Nina's discretion.

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Should you need any clarifications, please email us at info@griefandlight.com.